Help & support
Answers to common questions, or send us a message and we'll get back to you.
Common questions
My top-up hasn't arrived. What should I do?
Top-ups are made by hand, usually within an hour. Once your order shows "Delivered", restart the game and check the player details on your order page. If it's still missing, report a problem on the order or send us a message below.
How does escrow protect me?
When you pay a seller, the money is held by us. The seller is only paid after you confirm delivery (or 72 hours after delivery if you don't respond), and you can open a dispute before then.
Which payment methods can I use?
FPX online banking, DuitNow QR, e-wallets (Touch 'n Go eWallet, GrabPay, Boost), Apple Pay, Google Pay, and Visa or Mastercard cards, on our payment partner's secure page.
How do GG Credits work?
1 credit = US$1. Top up by FPX, DuitNow QR, e-wallet, Apple Pay, Google Pay or card, then pay for any order instantly. A small service fee for payment processing and buyer protection is added to each top-up and shown before you pay; purchases have no fee.
How do I become a seller?
Apply from the Sell page. We review every store before it can list products.
Can I cancel an order?
Unpaid orders simply expire. Paid orders that haven't been delivered can be refunded: report a problem on the order page.
Contact us
We reply by email, usually within a few hours. · [email protected]
Support hours: every day, 9am – midnight (GMT+8)